The Horsham Tasker / Motionway Limited

Effective from 01 August 2025

 

By booking through our website, confirming a quote, or allowing work to begin, you agree to these terms.
 

1. Booking & Confirmation

• Self-serve bookings are treated as requests and will be confirmed by phone or email.

• Projects or larger works will be quoted and must be confirmed before scheduling.

• Bookings are secured on a first-confirmed, first-served basis.
   

2. Quotation & Scope of Work

• Work will be carried out as described in the booking or quote.

• Quotes are valid for 30 days unless otherwise agreed.

• If additional preparation, repairs, or hidden issues arise (e.g. damp, blown plaster, mould, wallpaper removal difficulty), we will inform you and quote separately.

• Any changes requested after acceptance of a quote must be agreed in writing and may incur additional charges.

• We reserve the right to refuse unsafe or inappropriate extra work outside the original scope.
   

3. Labour Rates & Minimum Charges

• Our minimum charge is £65, which includes up to one hour of labour (inc. VAT).

• Further time is charged at £50 per hour, billed in 30-minute increments.

• Fixed-price or day-rate jobs will be clearly agreed in advance.

• Self-serve bookings are charged for the reserved time, not just the time used, to ensure proper scheduling.
   

4. Client-Supplied Materials

• If you supply materials (e.g. paint, brackets, fittings), they must be suitable for the job.

• If work cannot proceed due to missing or incorrect items, the £65 minimum charge still applies.

• We cannot guarantee work involving client-supplied materials.
   

5. Site Preparation & Access

• A responsible adult (18+) must be present unless alternative access is arranged.

• Rooms must be clear of furniture and belongings unless otherwise agreed.

• We will protect floors and surfaces with dust sheets, but clients should remove valuable/delicate items.

• If access is blocked or areas are not ready, delays and charges may apply.
   

6. Working Conditions

• We require a dry, ventilated workspace with adequate lighting and electricity.

• Interior work is subject to temperature and humidity — we may delay if conditions are unsuitable (e.g. damp, freezing).

• Schedules may change due to weather, illness, or material delays; we will notify you as early as possible.
   

7. Timescales & Delays

• We will give realistic timelines and aim to meet them.

• Delays caused by other trades, late materials, or restricted access may affect time and cost.

• Return visits due to incomplete access or client-requested pauses will be charged at our standard daily rate.
   

8.Payments

Small jobs (booked online/self-serve):

• The balance is due on site upon completion, before we leave.

• Payment can be made by card, bank transfer, or cash.
   

Larger projects/quoted works:

• Deposits of 25–50% may be required to secure booking and materials.

• Interim payments may be requested on multi-day or material-heavy projects.

• Final payment is due within 7 calendar days of completion.

 

Other terms:

• American Express is not accepted.

• Card payments are not accepted on jobs over £1000 without prior agreement.

• Late payments may incur a £25 admin fee and interest under the Late Payment of Commercial Debts Act.

 

9. Cancellations

• Callouts must be cancelled with at least 24 hours’ notice to avoid the £65 minimum charge.

• Project cancellations require 5 working days’ notice; short-notice cancellations may result in deposit loss.

• If we need to postpone for valid reasons, we will offer new dates at no penalty.
   

10. Standards for Painting & Decorating Work

All painting and decorating works will be carried out in accordance with recognised trade best practice and the relevant British Standards (including BS 6150:2006+A1:2014 for painting and BS 8000-12:1989 for wall coverings).

Painting

• Paints will be applied in the number of coats necessary to achieve a uniform finish, free from runs, sags, brush marks, or missed areas when viewed under normal lighting at 1.5–2 metres.

• Cutting-in will be neat and consistent at edges, corners, and junctions.

Wallpapering and Wall Coverings

• Wall coverings will be hung plumb, smooth, and with tight, straight joints.

• Patterns will be matched as intended by the manufacturer.

• No bubbles, creases, lifting edges, or visible paste marks should be apparent under normal lighting at 1.5–2 metres.

Limitations

• Minor irregularities may remain where walls/ceilings are uneven or defective, unless replastering is agreed.

• Fragile or economy materials may affect the final finish. We will achieve the best possible result, but perfect finishes cannot be guaranteed.

• Flush-mounted fittings (e.g. sockets, switches) may prevent paper being tucked fully behind; a neat cut finish will be provided.

Inspection Standard

Work will be deemed to meet professional standards if it appears sound, uniform, and properly applied when viewed under normal lighting conditions from a standing position at 1.5–2 metres. Close inspection may reveal minor variations consistent with hand-applied finishes.

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11. Snagging & Aftercare

• All work is covered by a 30-day workmanship guarantee.

• Issues due to client-supplied materials, pre-existing faults, or third-party interference are not covered.

• One snagging visit is included if needed; further visits may be chargeable.

• Paint touch-ups may not always match perfectly, especially on dark or mixed colours.
   

12. Insurance & Liability

• We hold full public liability insurance.

• Liability is limited to the value of the original service provided.

• We cannot be held responsible for pre-existing damage, hidden faults, or third-party interference.
   

13. Ownership of Goods & Materials

• Materials supplied by us remain our property until paid in full.

• We reserve the right to recover unused materials if payment is withheld.
   

14. Website & Privacy

• Information on our website (including FAQs and prices) is general guidance; confirmed quotes override web listings.

• We collect and store only information required to provide services.

• We do not sell or share client data.

• Clients may request deletion or a copy of their data at any time.
   

15. Policy Updates

• These terms may be updated from time to time.

• The version in place at the time of booking will apply to that service.