Terms & Conditions

The Horsham Tasker is a small, local handyman and home maintenance team based in Horsham, West Sussex. Bookings, scheduling and customer communications may be securely managed through Motionway on behalf of The Horsham Tasker.

You can book online, send an enquiry or call us. Online requests are confirmed by reply (usually the same day). A booking is confirmed only once we've replied — until then it's a request.

Many small jobs are offered at a fixed price based on the description you give us. The price covers the work as described and a sensible amount of labour to complete it. If the actual job differs significantly from the description, we'll discuss before changing the price.

For larger or less predictable work we provide an estimate or written quotation. Estimates are our best guide based on the information available; quotations are firm for 30 days for the work and materials specified.

We give an estimated arrival window rather than a fixed minute. Traffic, earlier jobs or access issues can shift this — we'll text or call if we're running late.

• Free to cancel or reschedule up to 48 hours before the booked time.
• Inside 48 hours we may charge up to 50% of the booked work to cover lost time.
• If we have to reschedule, we'll offer the next suitable slot at no extra cost.

Please make sure we can get to the work area on the day, with a reasonable place to park within a short walk. Where parking is paid or restricted, the cost is added to the bill. Areas where work happens should be cleared as far as practical before we arrive.

• Tell us about anything we should know — pets, recent works, fragile finishes, etc.
• Make sure someone aged 18+ is present, or arrange access in advance.
• Confirm that fixings, mounting points and locations are where you want them before we drill.

Older properties sometimes hide surprises behind a tile or under a floorboard. If we uncover something that materially changes the job — extra labour, additional materials or a different approach — we'll stop, explain it, and get your approval before carrying on. Nothing extra is charged without your say-so.

Adding small extras while we're already on site is usually fine and we'll quote them on the spot. Anything significant is treated as a separate job.

Materials we supply are charged at cost plus a small handling fee and listed on the invoice. You're welcome to supply your own — we'll fit them as instructed and flag any concerns about suitability before starting.

We aim for tidy, properly finished work. If anything we've fitted or fixed isn't right within 12 months of the visit, get in touch and we'll come back and put it right at no charge. The guarantee covers our workmanship — manufacturer warranties on supplied goods apply separately.

Very small jobs are subject to a minimum visit charge to cover travel and time on site. We'll always tell you if a job falls into this category before booking.

Smaller jobs are payable on completion by bank transfer or card. Larger projects may be billed in stages, agreed in writing in advance. Late payment beyond 14 days may incur a reasonable late-payment fee.

We sometimes take "before / after" photos of completed work for our portfolio, social media and website. Photos are framed to avoid identifying details and we won't share anything that shows your home address, security setup or personal items. Let us know if you'd prefer we don't, and we won't.

We'll be in touch by email, text or phone using the details you provide. Booking-related messages (confirmations, reminders, follow-ups) are part of the service and may be sent via Motionway on our behalf.

We hold £2 million public liability insurance and take care to work safely. We're responsible for damage caused by our work, but not for pre-existing issues or consequences of hidden defects we couldn't reasonably have known about. Nothing in these terms limits liability for death, personal injury or anything that can't be limited under UK law.

How we handle your information is set out in our Privacy Policy and Cookie Policy. We comply with the UK GDPR.

We may update these terms from time to time. The version on this page at the time of your booking is the one that applies to that job.

The Horsham Tasker, Horsham, West Sussex. Phone 01403 333008.