The Horsham Tasker / Motionway Limited

Terms & Conditions of Service

 

1. About Motionway Limited

Motionway Limited provides handyman, carpentry, decorating and small home‑improvement services under the trading name The Horsham Tasker.

Work may be carried out by Martin Thomas or a Motionway‑approved subcontractor.

All bookings, quotations and services are provided subject to these Terms & Conditions.

Acceptance of a quotation, confirmation of a booking, or allowing work to commence constitutes acceptance of these terms.

 

A) BOOKINGS & SCHEDULING

 

2. Self‑Serve Online Bookings

Online bookings are task‑based.

Clients select the tasks they wish to have completed and the system calculates the estimated time required, including travel, preparation and cleanup.

This time is reserved exclusively for the client.

 

3. Reserved Time is Chargeable

Once a booking is confirmed, the reserved time is fully chargeable regardless of whether the work can be completed.

This includes situations where work cannot proceed due to:

- Missing or incorrect materials

- Client‑supplied items being incomplete or unsuitable

- Access restrictions

- Client not present

- Work carried out by other contractors affecting the installation

- Tasks taking less time than estimated

Reserved time cannot usually be filled with alternative work at short notice.

 

B) MATERIALS, PARTS & INSTALLATIONS

 

4. Client‑Supplied Materials

Where materials or fittings are supplied by the client or another contractor (including shelves, brackets, taps, lights, silicone, paint, flooring components, door hardware etc.), the client is responsible for ensuring:

- All required components are present

- Items are suitable and fit for purpose

- Appropriate fixings or instructions are available if required

Motionway Limited cannot guarantee the quality, compatibility or durability of client‑supplied materials.

If work cannot proceed due to missing or incorrect items, the visit remains fully chargeable and completion will require a separate booking or quotation.

 

5. Paints & Finishes Supplied by the Client

Motionway Limited cannot guarantee finish quality, coverage or durability of paints or finishes supplied by the client.

Issues caused by unsuitable or low‑quality products are not covered under any workmanship guarantee.

Rectification work will be quoted separately.

 

6. Materials Supplied by Motionway

Materials supplied by Motionway Limited are charged at cost plus markup.

Materials supplied and installed by Motionway Limited are covered under our workmanship guarantee provided they have not been altered, damaged or interfered with by the client or third parties after installation.

 

C) EXISTING INSTALLATIONS & PROPERTY CONDITIONS

 

7. Existing Finishes & Fragile Surfaces

Many repair and installation tasks involve working with existing finishes such as plaster, paintwork, tiles, skirting boards, flooring and silicone.

While reasonable care is always taken, surrounding materials may already be fragile, poorly bonded or weakened.

Minor disturbance or damage to surrounding finishes may occur during adjustment, removal or installation work and cannot always be avoided.

Repairs to surrounding finishes are not included unless specifically quoted.

 

8. Work Following Other Contractors

Motionway Limited is not responsible for issues caused by previous or third‑party contractors.

Where installations have been altered, partially removed or incorrectly installed by others, additional work may be required to complete the task.

Any such work will be discussed and charged separately.

 

9. Hidden Conditions

Due to the nature of repair and maintenance work, hidden issues may only become visible once work begins.

Examples may include:

- Concealed wiring or plumbing

- Damaged substrates

- Deteriorated fixings

- Structural defects

Where additional work is required this will be discussed and quoted separately.

 

D) CANCELLATIONS & FAILED APPOINTMENTS

 

10. Client Cancellations

More than 24 hours notice: No charge.

Less than 24 hours notice: Up to 100% of the booking value may be charged due to reserved time.

Same‑day cancellation or no‑show: Full booking value is chargeable.

 

11. Client Not Present / Access Not Available

If we arrive at the property and cannot gain access, the reserved visit remains chargeable in full.

 

E) QUOTES, PRICING & PAYMENTS

 

12. Quotes

Quotes remain valid for 14 days unless otherwise stated.

Additional work outside the agreed scope will be quoted separately.

Self‑serve bookings include labour only unless materials are specifically included.

 

13. Pricing

All pricing includes VAT.

Motionway Limited operates on the VAT Flat Rate Scheme.

Materials supplied by Motionway Limited may include up to a 50% markup to cover sourcing, procurement and handling.

 

14. Payment Terms

Payment is due on completion of each visit unless a written credit agreement has been approved in advance.

For projects exceeding £500, Motionway Limited may request a deposit at the time of booking to secure the scheduled time and cover initial material purchases.

For larger projects spanning multiple days or weeks, progress payments may be requested at agreed stages of the work.

Final settlement of the remaining balance is due on the day the work is completed.

Motionway Limited reserves the right to pause, reschedule or delay work if agreed payments are not made when due.

Where work spans multiple visits, each visit is chargeable and payable individually.

 

15. Credit Accounts

Businesses wishing to apply for 30‑day payment terms must request a credit account in advance.

Credit facilities are granted at the sole discretion of Motionway Limited and may require references.

Until approved, payment remains due on completion of each visit.

 

16. Late Payments

Invoices not paid by the due date may be subject to interest and recovery charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Interest may be charged at 8% above the Bank of England base rate, calculated from the date payment became due until payment is received.

Motionway Limited reserves the right to charge reasonable administrative costs incurred in recovering overdue payments.

Where invoices remain unpaid, Motionway Limited may:

- Suspend ongoing work

- Postpone scheduled return visits

- Refuse future bookings until the balance is settled

Ownership of materials supplied by Motionway Limited remains with the company until full payment has been received.

 

F) RETURN VISITS

 

17. Follow‑Up Work

If a return visit is required due to:

- Missing materials

- Incorrect parts

- Client‑supplied items arriving late

- Third‑party contractor work

- Additional tasks requested

The visit will be treated as a new booking and charged accordingly.

Any goodwill adjustments remain entirely at Motionway Limited's discretion.

 

G) HEALTH, SAFETY & PROPERTY

 

18. Safety

Pets and children must be kept away from tools, equipment and work areas.

Clients must ensure safe and reasonable access to the work area.

 

19. Property Condition

Motionway Limited takes reasonable care when working in your property.

However we cannot accept responsibility for:

- Pre‑existing defects

- Unstable walls or surfaces

- Weak plaster or substrates

- Deterioration of old materials

- Damp, leaks or water ingress affecting the work after completion

 

H) GENERAL TERMS

 

20. Photographs

Motionway Limited may photograph completed work for documentation, training and marketing purposes unless the client requests otherwise.

 

21. Subcontractors

Work may be carried out by Motionway‑approved subcontractors acting on behalf of Motionway Limited.

 

22. Acceptance of Terms

By accepting a quotation, confirming a booking, or allowing work to commence, the client confirms they have read and agree to these Terms & Conditions.