Question 1

Rates

Accepted Answer

Job Rates £ 60 Minimum charge Inclusive of Vat £ 42 Per hour Inclusive of Vat   Project rates / Planned work Project Rates: Larger jobs taking more than a day are all quoted individually and have a fixed cost. We suggest if you have a larger job please request a quote visit here   Furniture Assembly Assembly tasks have fixed prices and range from £5 to £150 - No travel charges within 15 miles from our office, thereafter £1 per mile

Question 2

When and how do I pay?

Accepted Answer

You will pay once the job is completed. We may request a deposit to secure your booking for certain jobs.   Payment is taken by direct deposit, card payment or cash. Proof of payment is required before we leave your property.

Question 3

Are you insured?

Accepted Answer

Find our insurance certificate here.

Question 4

Do you charge VAT

Accepted Answer

Yes we are VAT registered with the registration number 387 7865 19 under Motionway Limited

Question 5

Completing the job faster than the booking time

Accepted Answer

The job is billed for the amount of time purchased. Were very accomodating so If you require other jobs to be done within this time it may be possible if we have the right equipment with us.

Question 6

How do I make a booking?

Accepted Answer

Click on Make a booking which will take you to our booking system follow the instructions from there.

Question 7

Do I need to be present for the work?

Accepted Answer

You need to make yourself available for our work. We will require that you show us what you would like done, answer questions that we may pose before during and after the task as well as sign off the work.   If you are not in we will not enter and you will be charged a booking cancellation fee.

Question 8

Should I buy the parts I need first?

Accepted Answer

It is best to buy the parts before we arrive ready for fitment.   If you do not know what to buy, we can inspect what is required and then buy the parts for you. However please note that we charge for our time in doing so which would be the time on site doing the assessment, sourcing the products, travel to collect and deliver. We also charge 15% on the parts purchased to cover costs in admin.

Question 9

Can I cancel the booking?

Accepted Answer

Yes! Of coarse you can cancel but you will be charged a cancellation fee if not cancelled within 24 hours of the visit. Before that you may move the booking or cancel at no charge.   Why do you charge for cancellation? - If we dont we loose income from the open space that is very difficult to re-sell and the charge helps to curb last minute cancellations.   What is the cancellation fee? - I charge the equivelent to one hours work or 25% of the days work if a whole day is cancelled.

Question 10

Can I make a booking for today?

Accepted Answer

You can make a booking 4 hours in advance if we have availability, for anything more urgent you need to call us or send an urgent email.   To check for availability its best to book the job online here

Question 11

What is the cancellation fee?

Accepted Answer

The cancellation fee is the minimum price of the job. See pricing!

Question 12

What if you cannot complete in the time I have booked?

Accepted Answer

If the work cannot be completed we will request that the appointment is either extended or a return visit is booked and then treated as a seperate call entirely.

Question 13

Why was my booking cancelled?

Accepted Answer

You may have a cancelled booking for the following reasons:   You were not in when we arrived. Either party may not have confirmed the booking if booking over the phone. We may not have been able to make it due to unforseen circumstances. If this happens we will offer a discount on return. We may have found that we cannot do the type of work involved. We may have found the site to be unsafe. If you have paid a deposit you may claim for a refund.

Question 14

Are your quotations final?

Accepted Answer

Our quotations are final based on the info given to us and what we can account for. However there are instances of additional charges incurred after starting the task we can find additional work and or additional labour needed to be able to complete the task. When this happens we notify you immediately to discuss the options.   If the scope has changed because of something we did not know about initially or if you change your mind from the initial assessment then we of coarse need to charge accordingly to cover ourselves.

Question 15

What times do you work?

Accepted Answer

Monday to Friday 08H00 - 18H00   Weekends, public holidays and after hours are by appointment only 2 - 3 weeks in advance.

Question 16

What is your guarantee

Accepted Answer

We guarantee our workmanship for 6 months. Products if sold by us are covered under the manufacturers guarantee only.   Guarantees are ony valid when services are fully paid.   Rest assured we are fully insured for public liability and if your product or premises  is damaged from installation.

Question 17

Guarantee claims

Accepted Answer

In all instances we try to take on work which we believe we can do however occationally its hard to gage initially, it may be that additional works are required and costs are incurred, rest assured we will endevour to complete it to your satisfaction.   Procedure 1. Submit comment via email. 2. We will evaluate the claim. 3. We will attemp to repair or replace. 4. If not possible we can proceed to refund.

Question 18

What to do if were going to assemble your furniture?

Accepted Answer

Please have your goods delivered and taken to the room that they are to be assembled. Please do not unwrap the products. Keep all the manuals required for us to use.

Question 19

Do you remove the boxes and wrapping?

Accepted Answer

We could remove the boxes and wrapping for a fee. Otherwise we will seperate the items for what is recyclable and compact the boxes for you to dispose off easily.

Question 20

How long does it take to assemble?

Accepted Answer

Normally only one person will do your assembly, Different products take different amounts of time. A guide is below for some products.   Bed - 1.5 hours Bed with storage - 1.5 to 2 hours Cabin Beds - 2.5 - 3.5 Hours Chest of drawers - 2 hours Cabinet - 1.5 Cabinet with drawers - 2 hours Pax Wardrobe no doors - 3 hours Pax wardrobe swing doors - 4 hours Pax wardrobe with sliding doors - 6.5 hours Table - 1 Hour Table with chairs - 2 hours

Question 21

Your delivery from Ikea

Accepted Answer

Make sure that when you receive your delivery you check that none of the boxes are damaged. If so its usual that the product will be damaged too so in that instance dont accept the product from the delivery staff.

Question 22

Can I join The Horsham Tasker

Accepted Answer

I'm currently looking for the right people to join The Horsham Tasker.   Please apply by calling us, introduce yourself and then ask for our email to send your C.V   No chancers please, you will get refused. We do not hire you with a criminal record. A minimum of 5 years experience is needed in various trades.

01444 719157

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