Frequently asked questions
Rates are calculated automatically when booking based on the tasks you want done and distance from us. Guests pay the standard rates—members receive a 5% discount on labour as well as priority booking. Membership costs £5 per month.
Start a booking here for small jobs lasting a day or less.
Start an enquiry here for larger jobs lasting a day or more, we will evaluate the inquiry and call you to schedule a visit to take all the necessary details and provide a fixed price quotation.
Yes—any materials we supply (e.g., fixings, paint, timber) are charged on your final invoice.
You may, but you’re responsible for correctness and completeness. Wrong or missing items still attract the £65 minimum charge.
You will pay once the job is completed. We may request a deposit to secure your booking for certain jobs.
For callouts - Payment is taken by bank transfer, card payment or cash at your premises.
For projects - Occasionally we will request a deposit, usually for high-value jobs. When the duration is longer than a week we request part progress payments for work already done.
If we arrive and cannot proceed because supplied items are incorrect or unsuitable, our £65 minimum call‑out fee will still apply to cover time and travel.
Self-serve bookings are charged based on the time you reserve, not just the time used.
For example, if you book 2 hours but the job is completed in 1, you’ll still be charged for the full 2 hours. This allows us to fairly allocate time and avoid schedule gaps.
Self-serve bookings are charged based on time reserved, not time used. We bill against what you originally booked.
Our quotations are final based on the information you provide and what we can reasonably assess before starting the work.
However, sometimes additional costs arise once the job is underway — for example, if:
We uncover hidden issues or damage that wasn’t visible at the time of quoting.
Extra labour or materials are needed to complete the job properly.
You request changes or additions that go beyond the original scope.
In these cases, we’ll always speak with you first to explain the situation and discuss your options before proceeding. If the scope of work changes due to circumstances we couldn’t have known about — or if you change your mind from the original plan — additional charges may apply to cover the extra time, labour, or materials.