Frequently asked questions

Pricing and payments

When and how do I pay?


You will pay once the job is completed. We will request a deposit when the quote is over 500 pounds. Payment is taken by direct deposit, card payment or cash.




Rates


Handyman services, Mounting services - First hour is £45 and £35 per hour thereafter - No travel charges within 15km from our office, thereafter £1 per km - The minimum rate is £45 Furniture Assembly Assembly tasks have fixed prices and range from £5 to £150 - No travel charges within 15km from our office, thereafter £1 per km




Are you insured?


The Horsham Tasker has contractors insurance with public liability of £ 1,000,000 and a contract works sum of £100,000





Tasks

How do I make a booking?


Click on Make a booking which will take you to our booking system follow the instructions from there.




Do I need to be present for the work?


You need to make yourself available for our work. We will require that you show us what you would like done, answer questions that we may pose before during and after the task as well as sign off the work. If you are not in we will not enter and you will be charged a booking cancellation fee.




Should I buy the parts I need first?


It is best to buy the parts before we arrive ready for fitment. If you do not know what to buy, we can inspect what is required and then buy the parts for you. However please note that we charge for our time in doing so which would be the time on site doing the assessment, sourcing the products, travel to collect and deliver. We also charge 15% on the parts purchased to cover costs in admin.





Bookings

Can I cancel the booking?


Yes! Of coarse you can cancel but you will be charged a cancellation fee if not cancelled within 24 hours of the visit. Before that you may move the booking or cancel at no charge. Why do you charge for cancellation? - If we dont we loose income from the open space and the charge helps to curb last minute cancellations. What is the cancellation fee? - We charge £35 for the cancellation on jobs quoted less than £250 or £65 on jobs over £250




Can I make a booking for today?


You can make a booking 4 hours in advance if we have availability, for anything more urgent you need to call us or send an urgent email. To check for availability its best to book the job online here




What is the cancellation fee?


The cancellation fee is the minimum price of the job. See pricing!




What if you cannot complete in the time I have booked?


We will usually try to finish the work but if we dont have the time available we will schedule a return upon your acceptance to a time available to you. The job will be treated as new work meaning your first visit is billed on that visit.




Why was my booking cancelled?


You may have a cancelled booking for the following reasons:

  • You were not in when we arrived.
  • Either party may not have confirmed the booking if booking over the phone.
  • The craftsman may not have been able to make it due to unforseend circumstances. If this happens we will offer a discount on return.
  • We may have found that we cannot do the type of work involved.
  • We may have found the site to be unsafe.





Quotations

Are your quotations final?


Our quotations are final based on what we can see. However there are instances of additional charges incurred after starting the task we can find additional work and or additional labour needed to be able to complete the task. When this happens we notify you immediately to discuss the options. If the scope has changed because of something we did not know about initially or if you change your mind from the initial assessment then we of coarse need to charge accordingly to cover ourselves.





Hours of operation

What times do you work?


Monday to Friday 08H00 - 17H00 Weekends, public holidays and after hours are by appointment only.





Guarantee

Guarantee claims


In all instances we try to take on work which we believe we can do however occationally its hard to gage initially, it may be that additional works are required and costs are incurred, rest assured we will endevour to complete it to your satisfaction. Procedure 1. Submit comment via email. 2. We will evaluate the claim. 3. We will attemp to repair or replace. 4. If not possible we can proceed to refund.




What is your guarantee


We guarantee our workmanship for 6 months. Products if sold by us are covered under the manufacturers guarantee only. Guarantees are ony valid when services are fully paid. Rest assured we are fully insured for public liability and if your product or premises is damaged from installation.





Furniture assembly service

What to do if were going to assemble your furniture?


Please have your goods delivered and taken to the room that they are to be assembled. Please do not unwrap the products. Keep all the manuals required for us to use.




Do you remove the boxes and wrapping?


We could remove the boxes and wrapping for a fee. Otherwise we will seperate the items for what is recyclable and compact the boxes for you to dispose off easily.




How long does it take to assemble?


Normally only one person will do your assembly, Different products take different amounts of time. A guide is below for some products.

  • Bed - 1.5 hours
  • Bed with storage - 1.5 to 2 hours
  • Cabin Beds - 2.5 - 3.5 Hours
  • Chest of drawers - 2 hours
  • Cabinet - 1.5
  • Cabinet with drawers - 2 hours
  • Pax Wardrobe no doors - 3 hours
  • Pax wardrobe swing doors - 4 hours
  • Pax wardrobe with sliding doors - 6.5 hours
  • Table - 1 Hour
  • Table with chairs - 2 hours




Your delivery from Ikea


Make sure that when you receive your delivery you check that none of the boxes are damaged. If so its usual that the product will be damaged too so in that instance dont accept the product from the delivery staff.





Working with us

Can I join The Horsham Tasker


You can apply to join our team as a contractor, we are looking for individuals that are skilled and committed to providing the best service possible. To apply please send us a message letting us know and we will contact you to let you know what is needed and give you further information You will undergo an evaluation of your experience, vehicle and tooling and if accepted we will run varius security checks.




What tools do your need?


You can apply to do varius types of work with us so you need to have the correct tools for the type of work you apply for. Each operative is expected to have cordless fully charged tools for each job. We do keep a stock of machines for particular types of work when required.




Safety


All our operatives need to hold a relevant qualification for the type of work that they do other than general handy work and cleaning. You are expected to use necessary safety equipment for the type of work and sign our code of conduct and safety record and rules before starting. On occation we run a health and safety coarse which you may attend.





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Operating Hours

Mon - Fri: 8am - 8pm
​​Saturday: 9am - 7pm by appointment only

www.thehorshamtasker.co.uk

Tel: 01444 391228

The Horsham Tasker is owned and operated by Motionway Limited

Company Number 10771844

Broadbridge Heath, Horsham RH12 3UY

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