Frequently asked questions
Pricing and payments
When and how do I pay?
You will pay once the job is completed. We may request a deposit to secure your booking for certain jobs.
Are you insured?
Find our insurance certificate here.
Do you charge VAT
Yes we are VAT registered with the registration number 387 7865 19 under Motionway Limited
Completing the job faster than the booking time
The job is billed for the amount of time purchased. Were very accomodating so If you require other jobs to be done within this time it may be possible if we have the right equipment with us.
How do I make a booking?
Click on Make a booking which will take you to our booking system follow the instructions from there.
Do I need to be present for the work?
You need to make yourself available for our work. We will require that you show us what you would like done, answer questions that we may pose before during and after the task as well as sign off the work.
Should I buy the parts I need first?
It is best to buy the parts before we arrive ready for fitment.
Can I cancel the booking?
Yes! Of coarse you can cancel but you will be charged a cancellation fee if not cancelled within 24 hours of the visit. Before that you may move the booking or cancel at no charge.
Can I make a booking for today?
You can make a booking 4 hours in advance if we have availability, for anything more urgent you need to call us or send an urgent email.
What is the cancellation fee?
The cancellation fee is the minimum price of the job. See pricing!
What if you cannot complete in the time I have booked?
If the work cannot be completed we will request that the appointment is either extended or a return visit is booked and then treated as a seperate call entirely.
Why was my booking cancelled?
You may have a cancelled booking for the following reasons:
You were not in when we arrived.
Either party may not have confirmed the booking if booking over the phone.
We may not have been able to make it due to unforseen circumstances. If this happens we will offer a discount on return.
We may have found that we cannot do the type of work involved.
We may have found the site to be unsafe.
If you have paid a deposit you may claim for a refund.
Are your quotations final?
Our quotations are final based on what we can see. However there are instances of additional charges incurred after starting the task we can find additional work and or additional labour needed to be able to complete the task. When this happens we notify you immediately to discuss the options.
Hours of operation
What times do you work?
Monday to Friday 08H00 - 18H00
In all instances we try to take on work which we believe we can do however occationally its hard to gage initially, it may be that additional works are required and costs are incurred, rest assured we will endevour to complete it to your satisfaction.
What is your guarantee
We guarantee our workmanship for 6 months. Products if sold by us are covered under the manufacturers guarantee only.
Furniture assembly service
What to do if were going to assemble your furniture?
Please have your goods delivered and taken to the room that they are to be assembled.
Do you remove the boxes and wrapping?
We could remove the boxes and wrapping for a fee. Otherwise we will seperate the items for what is recyclable and compact the boxes for you to dispose off easily.
How long does it take to assemble?
Normally only one person will do your assembly, Different products take different amounts of time. A guide is below for some products.
Bed - 1.5 hours
Bed with storage - 1.5 to 2 hours
Cabin Beds - 2.5 - 3.5 Hours
Chest of drawers - 2 hours
Cabinet - 1.5
Cabinet with drawers - 2 hours
Pax Wardrobe no doors - 3 hours
Pax wardrobe swing doors - 4 hours
Pax wardrobe with sliding doors - 6.5 hours
Table - 1 Hour
Table with chairs - 2 hours
Your delivery from Ikea
Make sure that when you receive your delivery you check that none of the boxes are damaged. If so its usual that the product will be damaged too so in that instance dont accept the product from the delivery staff.
Working with us
Can I join The Horsham Tasker
I'm currently looking for the right people to join The Horsham Tasker.